Privacy Policy

Introduction

Xtreme Paintball ("we," "us," or "our") operates the website at https://xtremepaintball.net and provides recreational paintball services at our facility located at 212 Old Laguardo Rd. W, Lebanon, TN 37087. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a reservation, or use our services.

1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

• Account Information: Name, email address, phone number, and password when you create an account.
• Reservation Details: Date, time, party size, package selections, and special requests.
• Contact Form Submissions: Name, email, phone number, and message content.
• Waiver Information: Name, date of birth, emergency contact information, and signature (or parent/guardian signature for minors).
• Payment Information: Payment details are processed securely through Square and are never stored on our servers.
• Phone Number: Mobile phone number when you opt in to receive SMS/text message notifications.

B. Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and referring websites.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Cookies & Analytics: We use cookies and Google Analytics to understand website usage and improve our services. See Section 7 for details.

2. How We Use Your Information

We use your personal information for the following purposes:

• Process and manage your reservations and payments.
• Send reservation confirmations, reminders, and updates via email and/or SMS.
• Respond to your inquiries and provide customer support.
• Manage liability waivers and safety records.
• Improve our website, services, and customer experience.
• Send promotional communications (only with your consent; you may opt out at any time).
• Comply with legal obligations and protect our rights.

4. Third-Party Services

We use the following third-party services to operate our business. Each handles your data according to their own privacy policies:

• Square — Payment processing. Your payment card data is handled securely by Square and is never stored on our servers. Subject to Square's Privacy Policy.
• Twilio — SMS/text message delivery. Your phone number is shared with Twilio solely to deliver text messages. Subject to Twilio's Privacy Policy.
• Google Analytics — Website analytics to understand visitor behavior and improve our site. Subject to Google's Privacy Policy.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our business (payment processing, SMS delivery, email delivery, analytics) — only to the extent necessary for them to provide their services.
• Legal Requirements: When required by law, subpoena, court order, or government request.
• Safety: To protect the rights, property, or safety of Xtreme Paintball, our customers, or others.
• Business Transfer: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We take reasonable measures to protect your personal information, including:

• Encrypting data transmitted to and from our website using SSL/TLS (HTTPS).
• Storing passwords using secure, one-way hashing algorithms.
• Processing payments through PCI-compliant payment providers (Square).
• Limiting access to personal data to authorized personnel only.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Essential Cookies: Maintain your session, remember your login, and ensure the website functions properly.
• Analytics Cookies: Understand how visitors use our site through Google Analytics, which collects anonymized usage data.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account.
• Comply with legal obligations (e.g., waiver records, tax records).
• Resolve disputes and enforce our agreements.

Waiver records are retained for a minimum of 3 years, or longer if required by Tennessee law. You may request deletion of your account data by contacting us (see Section 11).

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out of Communications: Unsubscribe from marketing emails or reply STOP to opt out of text messages at any time.

To exercise any of these rights, contact us using the information in Section 11.

10. Children’s Privacy

Our website and online services are not directed at children under 13. We do not knowingly collect personal information from children under 13 through our website. Minors aged 10–17 may participate in paintball activities, but their waiver must be signed by a parent or legal guardian. If you believe a child under 13 has provided us with personal information, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.